FAQs

About the Claim

We intend to bring your claim as a group action collectively with other claimants who are also owed compensation from Mercedes for its wrongful behaviour. Since 2009, Mercedes has used a ‘defeat device’ in their engines that falsely reported the vehicle’s emission levels.

We believe that Mercedes has profited generously from the cheat software and sold vehicles that were clearly not meeting the emission standards prescribed in EU and UK regulations. We believe that Mercedes was aware of their non-compliance with the regulations and continued with their behaviour.

The impact on you and your vehicle, is that your vehicle is (1) producing a higher level of emissions than it is legally allowed to; (2) polluting the environment at a greater rate than expected;(3) fuel consumption may not have been as economical as advertised.  

Eligibility

You will need to complete our simple and quick sign up form here in order for us to assess whether you are eligible to join the claim. It will take no longer than 60 seconds.

We will then review the information you have provided and, if you are eligible, we will send you a confirmation email confirming you have joined the claim. You will only be a part of the claim once you have received an email from Charles Lyndon confirming this.

Yes – as long as the vehicle you purchased or leased is eligible, your claim is still valid.

Yes – it makes no difference whether your car has had the software update.

If you own or have owned (including were gifted, hire-purchased, or loaned) a Mercedes, it is a C Class, CLS, E Class, G, GL 350, GLC, GLE, GLK, GLS, ML, S Class, SLC 250d, SLK 250d, Sprinter, V-Klasse, Vito or Vito Tourer; and it was manufactured between 2009 and 2019 then it is likely that your vehicle was affected.

Yes – as long as the vehicle is eligible then your company’s claim is still valid.

Please log into your account here and click on the top right hand corner button ‘Add another vehicle’.

Don’t worry, you won’t be asked to complete the claim form again. All you need to do is check your additional vehicle is eligible to claim and then answer a few specific questions in relation to the vehicle.

Costs

No. We will, if necessary, arrange insurance to protect you against having to pay costs in the unlikely event that the claim is unsuccessful.

There will be no cost to you upfront or if the case is unsuccessful.

The costs of barrister’s fees, disbursements and other expenses will be funded by [insert funder], a third-party funder.

In return for Charles Lyndon and the third-party funder investing their time and resources into bringing the claim, they will receive 30% plus VAT of your compensation, but only if your claim is successful. 

This is a ‘no win, no fee arrangement’ so if you do not receive any compensation, you will not pay Charles Lyndon or the third-party funder anything.  

Compensation

The court process can be time-consuming. If your claim is successful, you will be promptly notified about how to claim your compensation.  If a quick settlement is achieved, you may receive your compensation in the next six months but if the opponent(s) choose to continue to fight, it could take two to three years.

The amount of compensation will depend on a number of factors, such as when you first purchased or leased your vehicle, whether you were the first owner or the vehicle was pre-owned, and the model. Based on similar claims, the estimated average compensation is £10,000, though this may be significantly lower or higher depending on the final assessment of damages.

Claim

The Solicitors acting for you are Charles Lyndon.

Charles Lyndon is a specialist litigation firm with expertise in large consumer claims. Charles Lyndon have extensive experience of the UK collective action regime gained in building this claim and other similar actions. Charles Lyndon is a limited company incorporated and registered in England and Wales and regulated by the Solicitors Regulatory Authority.

When signing up to the claim, you will be asked to read a document called the Litigation Management Agreement.  This is the contract by which you will appoint a Committee of Claimants to give instructions to us to bring the claim on your behalf. This allows us to act for thousands of people like you all at the same time.  We will keep in touch with you and update you at frequent intervals as your case progresses.